Managing and supporting employees when they are "off sick" can be difficult and time-consuming. Sometimes there is uncertainty about when an employee might return … and what are your obligations when they do come back to work?

This course delivered over 1 half-day session at our training centre in Twigworth. Some conflict at work is inevitable, whether it occurs between fellow team members, supervisors, managers, customers or suppliers. What's really important is how you deal with it, and this course offers simple techniques you can use quickly and easily.

This course is delivered over 2 half-day sessions. Jim Collins says 'we need to get the right people on the bus, then we can drive it anywhere', highlighting the crucial role that the recruitment process plays. In just 1-day, we will provide you with the knowledge and skills you need to recruit, interview and select your new staff, as well as create suitable induction programme to get them up to speed quickly.

This course is delivered over 2 half-day sessions at our training centre in Twigworth. This course is one of our most popular and it’s easy to see why. Effective interaction at work is underpinned by an ability to communicate clearly, honestly, openly and confidently – in other words, assertively. You’ll learn to reduce relationship conflict both in and out of the workplace, and develop confidence in yourself.

This course delivered over 2 half-day sessions at our training centre in Twigworth. Communication is essential for any business, and a lack of it can cost a company a great deal – in money, time and bruised egos. On this course you’ll learn why we communicate, the hidden agendas behind what people say, the best communication method to fit the message and the person, and how to choose the best language for the situation so your meaning is clear and understood.

You will develop knowledge and understanding of developing yourself and others as part of your own personal development plan and an ever-changing world of work

This course is delivered over 1 half-day session at our training centre in Twigworth. Accurate and effective minutes not only provide a record of a meeting but can also make a significant contribution to its effectiveness. Minute taking is often an under-rated skill but is a valuable one to master.

We all spend a lot of time in meetings – often they’re the most effective means of communication. If you run meetings or participate in them regularly, you need to know how to maximise their chance of success. An organised and well-run meeting can save time, generate ideas, solve problems and increase motivation – but poorly-run meetings are often a major cause of frustration and dissatisfaction. This course will give you the skills, know-how, and a range of tools and techniques to make meetings more effect

This course is delivered in-person over 2 half-day sessions. All managers are likely to have targets relevant to their organisation and planning, monitoring and effective resourcing is vital to ensure successful results. Equally important is how to involve and support all team members in an activity. This course will help with a wider understanding of improving performance of the team, effective communication and recording outputs and variances in performance.

This course is delivered over 1 half-day session at our training centre in Twigworth. Do you feel like there’s not enough time in the day? Are you successfully monitoring your busy workload? We can’t give you more time – but we can show you the best way to use what you’re given. Be in control of your work, not the other way around, and ensure you are working in the most effective & efficient way.

This is a fascinating and interactive course covering the essentials needed to become a credible, interesting, effective and professional trainer. It combines learning theory with practical tips and plenty of exercises and opportunities to have a go and get feedback from the tutor and group.

This course is delivered over 1 half-day session at our training centre in Twigworth. Whether you have no experience with business correspondence or would like to refine your skills, on this course our highly-motivating trainer will teach you the essentials and more. Letters and emails to customers and suppliers form a lasting impression of your company, so it’s such an important skill to get right.

This half-day course will give you confidence in writing, helping you produce clear, concise and effective reports in good English. You will identify the barriers to communication, understand the objective of the report and getting the brief right, and the advantage of a systematic approach – as well as focusing on the purpose of the report, from planning and preparation to selection and arrangement of material.

This course delivered over 2 half-day sessions at our training centre in Twigworth. To influence others and persuade them to your way of thinking, you need to communicate confidently, build a relationship and remain assertive – even when under pressure. The core focus of this course is about one-to-one interactions and general principles. You’ll also learn about tools to help assess your values and figure out what drives you and those you work with.

This course is delivered over 2 half-day sessions at our training centre in Twigworth. Giving a presentation can be a daunting task for most people, but it is a skill that can be taught and practised. Attendance on this course will enable you to plan and prepare systematically for presentations and enable you to put yourself across clearly and enthusiastically, creating an effective business and personal image.

This course delivered over 2 half-day sessions at our training centre in Twigworth. Acquiring new customers/suppliers can cost five times more than satisfying and retaining current ones. On this course not only will you gain greater insight into building and managing key customer/supplier relationships, you’ll also improve your own self-awareness.

This course is delivered in-person over 2 half-day sessions. If you’re thinking “I wasn’t recruited to sell!” we can take that worry away. We will teach you how to sell without appearing too pushy or false, and to look at sales from a completely different point of view. You’ll be shown how to take a proactive approach and how to seek out any additional needs of your customer, rather than bombard them with ‘sales pitches’.

This course is delivered over 2 half-day sessions at our training centre in Twigworth. This course is for anyone who would benefit from being more effective in their leadership, communications, negotiations, relations and team building skills. It is designed to help you discover more about yourself and the people around you, and, as a result, help you become more effective in your role.

This course is delivered over 2 half-day sessions at our training centre in Twigworth. We probably also know people who are masters at managing their emotions. They don't get angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a solution. They're excellent decision makers, and they know when to trust their intuition. Regardless of their strengths, however, they're usually willing to look at themselves honestly. They take criticism well, and they know when to us

Reduce environmental risk, control costs and enhance your reputation with our introductory NEBOSH Award in Environmental Awareness at Work qualification. It is suitable for anyone who needs to gain an understanding of environmental awareness at work as part of their job or as awareness training for those learners whose organisations are introducing an EMS such as ISO 14001:2015.