For any feedback we receive, we will ensure that everyone is treated fairly and equally. We will be consistent in the way we handle and respond to customer complaints.
Complaints can be made to any member of staff, in person, by telephone, email or in writing. All complaints will be brought to the attention of a GEL manager or Managing Director, who will take necessary action.
Please click the link to our Customer Complaints Policies:
- For apprenticeships, please refer to the Gloucestershire Enterprise Ltd policy
- For all other training, please refer to the GEL Training Ltd policy