This course delivered over 2 half-day sessions at our training centre in Twigworth. Acquiring new customers/suppliers can cost five times more than satisfying and retaining current ones. On this course not only will you gain greater insight into building and managing key customer/supplier relationships, you’ll also improve your own self-awareness.
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Description
Course outcomes:
- To understand how businesses develop
- To understand the principles of Relationship Management
- To understand how to build a long-term relationship with a customer
- To understand and work with different personality styles
- To understand the principles of ‘know your customer’
- Using effective listening and questioning techniques
Why Should you Attend?
Acquiring new customers/suppliers can cost five times more than satisfying and retaining current ones. Loyal and delighted customers may also become Advocates, bringing in potential new customers by informally promoting your product/service.
Who Should Attend?
Ideal for those in a sales role or managing key customers, suppliers, stakeholders or contractors.
