This course is delivered over 2 half-day sessions at our training centre in Twigworth. We probably also know people who are masters at managing their emotions. They don't get angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a solution. They're excellent decision makers, and they know when to trust their intuition. Regardless of their strengths, however, they're usually willing to look at themselves honestly. They take criticism well, and they know when to us
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Description
Course Outline:
- Understand the purpose of Emotional Intelligence (EI)
- Identify how being better at Emotional Intelligence helps us to be more effective in our work
- Assess own level of Emotional Intelligence
- Identify and use techniques of EI to build rapport and better relationships
Why Should You Attend?
We all have some difficulty reading emotions in others at times and misinterpret situations which may lead to conflict. Emotional Intelligence has four main areas of ability.
- To recognise emotions in ourselves and others
- To use emotions effectively
- To understand how emotions change over time
- How to manage our emotions to solve problems in the workplace
Who Should Attend?
Anyone who wishes to learn about this relatively new concept to get the best out of relationships in the workplace.
