This course is delivered in-person over 2 half-day sessions. If you’re thinking “I wasn’t recruited to sell!” we can take that worry away. We will teach you how to sell without appearing too pushy or false, and to look at sales from a completely different point of view. You’ll be shown how to take a proactive approach and how to seek out any additional needs of your customer, rather than bombard them with ‘sales pitches’.
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Description
Course outline:
- The buying process and selling process
- Rapport and building trust
- Understanding customer needs
- Questioning and listening on the phone/Teams/Zoom
- Buying signals and body language
- Dealing with customer concerns
- Trial closing and commitment
Who Should Attend?
This is perfect for existing sales staff who want to refine their technique, but also for those of you that find yourself having to sell within your role. If you would like to be naturally promoting your business at every opportunity, whether face-to-face, by phone or via video conferencing, this will prove to be a really valuable course.
Why Should You Attend?
If you’re thinking “I wasn’t recruited to sell!” – we can take that worry away. This course will teach you how to sell, without appearing too pushy or false, and look at sales from a completely different point of view.
You’ll be shown how to take a proactive approach and how to seek out any additional needs of your customer, rather than bombard them with ‘sales pitches’. Your trainer will prove to you that selling is not a dirty word and can be accomplished whilst maintaining excellent customer service.
Assessment
For those seeking recognition for their learning, this course is based on the ILM unit: Understanding Sales in the Workplace Successful completion of the assignment will result in the achievement in 1 credit at Level 2.
Progression
For those seeking to achieve a qualification at Level 2, you will need to achieve a further 2 credits for the ILM Award or 12 credits for the ILM Certificate.
