Catalogue

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This apprenticeship standard works as an in-house programme so that a group of learners can be developed in early lean principles and knowledge that links them back to the policies and processes of their organisation for a safe and compliant working environment. A minimum of 6 learners is needed to deliver this programme in-house. Learners will achieve the Lean Manufacturing Operative standard and the City & Guilds Level 2 Diploma in Lean Manufacturing.

Delivered in-person over 13-14 months via 31 x half-day training sessions, this programme is designed for existing and/or aspiring improvement technicians who are responsible for delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies. The ILM Level 3 Award in Effective Coaching will be embedded on-programme as learners develop their improvement skills and techniques, change management, project management and leadership skills.

Delivered in-person over 16-18 months via 38 x half-day training sessions, this programme is designed for existing and/or aspiring team leaders. This programme recognises the need for management skills such as allocating work, setting targets & maintaining performance, but it also seeks to develop leadership skills of developing and improving staff. Learners will achieve the Level 3 Improvement Technician Standard. The ILM Level 3 Certificate in Leadership & Management Skills will be embedded on-programme.

The broad purpose of the Associate Project Manager is to contribute to the successful delivery of a project, ensuring its scope and benefits are achieved as planned. They do this primarily by identifying, resourcing, scheduling, and monitoring the activities that need to happen in a certain sequence and timescale. They monitor the project objectives and milestones and adjust plans in accordance with evolving circumstances.

Delivered in-person over 18-22 months via 43 x half-day training sessions, this programme is designed for middle/senior managers that have an operational area or department with a workforce to lead, manage & support. They lead & manage teams in a variety of settings, including high volume manufacturing, engineering and/or smaller production operations. Learners will achieve the Process Leader Standard. The ILM Level 5 Certificate in Operational Leadership & Management Skills will be embedded on-programme.

Delivered in-person over 18-22 months via 43 x half-day training sessions, this programme is designed for middle/senior managers that have an operational area or department with a workforce to lead, manage & support. They lead & manage teams in a variety of settings, with a responsibility for quality and continuous improvement. Learners will achieve the Quality Practitioner Standard. The ILM Level 5 Certificate in Operational Leadership & Management Skills will be embedded on-programme.

This qualification is delivered over 3 full-day training sessions and is for those wanting a broad understanding of the principles of project management. PFQ is the first step in the APM suite of certifications and will provide a fundamental awareness of project management terminology; a broad understanding of the principles of the of the profession and the knowledge for learners to make a positive contribution to any project.

This 6-day course builds on existing knowledge and experience and attendees will learn how to better plan, control and monitor their projects including risk and financial analysis together with reporting on progress. Interpersonal skills such as negotiation techniques and managing stakeholders are also covered.

This course delivered over 2 half-day sessions at our training centre in Twigworth. We have all experienced the hard-done-by customer, and have no doubt felt their wrath as emotion overrides rationality – often they feel an urge to have a go at the first staff member they meet, regardless of whether they can help or not. This course will enable you to deal better with anger and aggression when it’s directed towards you.

This course delivered over 2 half-day sessions at our training centre in Twigworth. For your customers, the people they encounter and the service they receive from them defines your business. In these days of fierce competition and narrow margins, it is the quality of your product or service and customer experience that is going to set you apart, build loyalty and keep your competitors at bay.

This course delivered over 1 half-day session at our training centre in Twigworth. As the first point of contact, you create a first impression of your organisation that is hard to shake. This course is crammed with useful tips for creating that great first impression, controlling the situation, choosing the best words, using your best voice and staying calm under pressure. You’ll learn the most effective ways to screen, transfer and block calls, as well as how to take messages and handle enquiries.

This course is delivered over 2 half-day sessions. All good supervisors, managers and senior managers should understand their business's finances to do their job well. You don't have to be accountancy-trained, but having confidence around the "numbers of the business" stands you in good stead, regardless of your role. This course provides the solid foundation on which you can build.​

This course delivered over 2 half-day sessions in-person at Twigworth. As your position in the organisation rises, so too must your appreciation of the finances. You will need to be able to read financial documents and statements, draw conclusions from them and recommend actions. Through sound knowledge and understanding

This course is delivered over 1 full day session at our training centre in Twigworth. As part of managing the health and safety of your business, you must control the risks in your workplace. To do this you need to think about what might cause harm to people and decide whether you are taking reasonable steps to prevent that harm.

Because every manager needs an understanding of their safety and health responsibilities. Managing Safely is unlike any other safety and health course. Why? Because it delivers practical step-by-step guidance with a sharp business focus that’s hands-on and jargon-free. The innovative format and content is engaging and inspiring – critical to embedding safety and health throughout your entire organisation.

Because every manager needs an understanding of their safety and health responsibilities. Managing Safely is unlike any other safety and health course. Why? Because it delivers practical step-by-step guidance with a sharp business focus that’s hands-on and jargon-free. The innovative format and content is engaging and inspiring – critical to embedding safety and health throughout your entire organisation.

Because every manager needs an understanding of their safety and health responsibilities. Managing Safely is unlike any other safety and health course. Why? Because it delivers practical step-by-step guidance with a sharp business focus that’s hands-on and jargon-free. The innovative format and content is engaging and inspiring – critical to embedding safety and health throughout your entire organisation.

Ideal for those working or looking to work in Health and Safety and for Managers with significant safety responsibilities as part of their job. The NEBOSH National General Certificate in Occupational Health and Safety is a globally recognised health and safety qualification held by more than 175,000 people in the UK and worldwide.

Delivered over 3 full-days, learners will be able to help implement or maintain a health and safety management system by having an awareness of common workplace hazards. It will also ensure they can apply the principles of risk assessment and understand how to control common workplace hazards. This knowledge can help reduce the number of accidents in the workplace, improving staff morale, and resulting in costs saving for the organisation.