Catalogue: Customer Service

This course delivered over 2 half-day sessions at our training centre in Twigworth. We have all experienced the hard-done-by customer, and have no doubt felt their wrath as emotion overrides rationality – often they feel an urge to have a go at the first staff member they meet, regardless of whether they can help or not. This course will enable you to deal better with anger and aggression when it’s directed towards you.

This course delivered over 2 half-day sessions at our training centre in Twigworth. For your customers, the people they encounter and the service they receive from them defines your business. In these days of fierce competition and narrow margins, it is the quality of your product or service and customer experience that is going to set you apart, build loyalty and keep your competitors at bay.

This course delivered over 1 half-day session at our training centre in Twigworth. As the first point of contact, you create a first impression of your organisation that is hard to shake. This course is crammed with useful tips for creating that great first impression, controlling the situation, choosing the best words, using your best voice and staying calm under pressure. You’ll learn the most effective ways to screen, transfer and block calls, as well as how to take messages and handle enquiries.