This course is delivered over 2 half-day sessions at our training centre in Twigworth. This course is aimed at practicing or potential team or cell leaders who have a customer facing/liason role.
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Description
Course outline:
This short course offers you an opportunity to:
- Identify a quality system relevant to your organisation
- Identify a method of monitoring the quality of the team’s work
- Identify things the team could do to improve quality
- Identify a way that the team could measure an improvement in quality
Who Should Attend?
Team Leaders and Supervisors who manage a customer service team will be responsible for ensuring high levels of customer satisfaction.
Why Should You Attend?
Those who manage a customer service team will usually be responsible for measuring performance against key performance indicators and identifying areas for improvement.
Assessment
For those seeking recognition for their learning, this course is based on the ILM unit: Providing Quality to Customers. Successful completion of the assignment will result in the achievement of 1 credit at Level 2.
Progression
For those seeking to achieve a qualification at Level 2, you will need to achieve a further 2 credits for the ILM Award or 12 credits for the ILM Certificate.
