Delivered in-person over 18-22 months via 43 x half-day training sessions, this programme is designed for middle/senior managers that have an operational area or department with a workforce to lead, manage & support. They lead & manage teams in a variety of settings, with a responsibility for quality and continuous improvement. Learners will achieve the Quality Practitioner Standard. The ILM Level 5 Certificate in Operational Leadership & Management Skills will be embedded on-programme.
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Description
Course outline:
This programme is aligned to the Quality Practitioner apprenticeship standard with learners also able to achieve an ILM Level 5 Certificate in Operational Leadership & Management Skills while on programme (free of charge).
Each training session has been carefully designed over 43 half-day training sessions which are scheduled on a fortnightly basis. The programme has been carefully designed to adopt an accelerated learning approach and is split into 6 core phases:
- Leadership Skills
- Managing People & Performance
- Quality Management
- Continuous Improvement
- Project & Change Management
- Compliance
Learners will be supported throughout the programme with regular tripartite reviews to ensure they stay on track and appropriate support provided.
Download the Apprenticeship Standard.
Benefits for Individuals:
- Develop your ability to lead, motivate and inspire to drive better results
- Use core management techniques to provide practical leadership and operational management skills
- Lead an improvement project to drive greater efficiency, performance and quality.
- Benchmark your managerial capability against other professionals
- Raise your professional profile within your organisation
Benefits for Employers
- Target your learning and development in complete alignment with the latest apprenticeship standards – ensuring all learning is relevant, with no gaps in knowledge
- Support organisational growth through developing confident Quality & CI Practitioners and Operational Managers.
- Quantifiable return on investment through organisational improvement
Who Should Attend?
This programme is ideal for individuals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy. They lead and manage teams in a variety of settings, with a responsibility for continuous improvement to drive quality.
Why Should You Attend?
Quality Practitioners interact with a variety of internal departments and external stakeholders such as customers, suppliers and certification bodies conducting audits. They are responsible for everything from creating and delivering operational plans, managing projects, and leading and managing teams, to managing change, compliance and governance. Responsibilities also include talent management, coaching and mentoring.
Roles may include those of Production Manager, Quality Manager, Operations Manager, Section Lead, Regional Manager, Divisional Manager, Department Manager as well as other specialist managers.
This programme will help learners to become more emotionally intelligent, understand how to lead dispersed teams, learn problem solving tools and techniques and understand change management, effective communication skills the art of influencing and negotiating to build relationships with others and technical skills such as project management, change management and compliance skills.
Assessment
End Point Assessment (EPA) takes place on completion of the on-programme training plan. Learners will be supported pre-EPA with 4 half-day workshops and mock interviews. EPA is a comprehensive holistic assessment of knowledge, skills and behaviours against the national apprenticeship standard involving:
- Improvement Project Report, presentation and Q&A
- Professional discussion underpinned by a portfolio of evidence
Progression
Successful learners can progress to a range of qualifications including:
