Upcoming training courses

Wed 10 Feb 2027 – Wed 24 Feb 2027

01:30 PM – 05:00 PM (3 weeks)

This course is delivered over 3 half-day sessions at our training centre in Twigworth. This course is aimed at middle managers who are responsible for identifying improvement, managing and implementing change within the organisation.

Mon 15 Feb 2027 – Mon 22 Feb 2027

01:30 PM – 05:00 PM (2 weeks)

This course is delivered over 2 half-day sessions at our training centre in Twigworth. The aim of the course is to develop your basic knowledge of business improvement techniques as a team/cell leader

Wed 17 Feb 2027

09:30 AM – 01:00 PM (3 hours, 30 minutes)

This course is delivered over 1 half-day session at our training centre in Twigworth. Whether you have no experience with business correspondence or would like to refine your skills, on this course our highly-motivating trainer will teach you the essentials and more. Letters and emails to customers and suppliers form a lasting impression of your company, so it’s such an important skill to get right.

Thu 18 Feb 2027

09:30 AM – 04:30 PM (1 day)

This course is delivered over 1 full-day at our training centre in Twigworth. This course is ideal if you are self-taught or lacking in confidence about how to use the features of Excel. Perhaps you want to learn how to create spreadsheets efficiently and begin to understand the tools, features and formula that Excel offers but don't know where to start.

Tue 23 Feb 2027

09:30 AM – 01:00 PM (3 hours, 30 minutes)

This course delivered over 1 half-day session at our training centre in Twigworth. As the first point of contact, you create a first impression of your organisation that is hard to shake. This course is crammed with useful tips for creating that great first impression, controlling the situation, choosing the best words, using your best voice and staying calm under pressure. You’ll learn the most effective ways to screen, transfer and block calls, as well as how to take messages and handle enquiries.

Wed 24 Feb 2027

09:30 AM – 04:30 PM (1 day)

This course is delivered over 1 full-day at our training centre in Twigworth. This intermediate course will extend basic skills allowing you to integrate graphics, use better design in documents and use mail mergeing to generate distribution lists. Those attending should be able to operate Word at a basic level, understanding how to enter text, format fonts, paragraphs and pages. Our trainer will guide you through the workings of Word, with plenty of time for questions.

Thu 25 Feb 2027 – Wed 31 Mar 2027

09:30 AM – 05:00 PM (5 weeks)

This course delivered over 5 half-day sessions in-person at Twigworth preceeded by an online induction. This course is for practising middle/senior managers and is designed to help them develop their skills, improve their performance (and that of others) and prepare them for senior management responsibilities.

Mon 1 Mar 2027 – Mon 8 Mar 2027

09:30 AM – 01:00 PM (2 weeks)

This course is delivered over 2 half-day sessions. All good supervisors, managers and senior managers should understand their business's finances to do their job well. You don't have to be accountancy-trained, but having confidence around the "numbers of the business" stands you in good stead, regardless of your role. This course provides the solid foundation on which you can build.​

Tue 2 Mar 2027 – Mon 8 Mar 2027

09:30 AM – 01:00 PM (7 days)

This course delivered over 2 half-day sessions at our training centre in Twigworth. Communication is essential for any business, and a lack of it can cost a company a great deal – in money, time and bruised egos. On this course you’ll learn why we communicate, the hidden agendas behind what people say, the best communication method to fit the message and the person, and how to choose the best language for the situation so your meaning is clear and understood.

Tue 2 Mar 2027 – Tue 9 Mar 2027

09:30 AM – 01:30 PM (2 weeks)

This course is delivered over 2 half-day sessions at our training centre in Twigworth. Giving a presentation can be a daunting task for most people, but it is a skill that can be taught and practised. Attendance on this course will enable you to plan and prepare systematically for presentations and enable you to put yourself across clearly and enthusiastically, creating an effective business and personal image.

Tue 2 Mar 2027

01:30 PM – 05:00 PM (3 hours, 30 minutes)

This course is delivered over 1 half-day session at our training centre in Twigworth. Middle managers need a thorough understanding of how to manage workplace risks. You need to be able to evaluate relevant legislation relating to risk management, while understanding how risks can be identified and continuously monitored and reviewed according to the organisation's internal policies.

Wed 3 Mar 2027 – Wed 10 Mar 2027

09:30 AM – 01:00 PM (2 weeks)

This course delivered over 2 half-day sessions at our training centre in Twigworth. For your customers, the people they encounter and the service they receive from them defines your business. In these days of fierce competition and narrow margins, it is the quality of your product or service and customer experience that is going to set you apart, build loyalty and keep your competitors at bay.

Thu 4 Mar 2027 – Thu 18 Mar 2027

09:30 AM – 01:00 PM (3 weeks)

This course is for Managers, Supervisors and HR staff who have responsibility within a performance review scheme. Our course is designed to provide guidance on the part appraisals play in the running of a business, what they are for and how they can be used to motivate staff.

Thu 4 Mar 2027 – Thu 18 Mar 2027

09:30 AM – 01:00 PM (3 weeks)

This course is delivered over 3 half-day sessions at our training centre in Twigworth. Multi-dimensional leaders understand that great leadership requires a range of competencies and skills, including becoming more self-aware and emotionally intelligent. From crafting a vision, building alignment and championing execution, to utilising a range of leadership and communications styles, this short course is unashamedly all about you. It gives you a chance to explore the concept of leadership in detail,

Thu 4 Mar 2027 – Thu 18 Mar 2027

01:30 PM – 05:00 PM (3 weeks)

This course delivered over 3 half-day sessions at our training centre in Twigworth. Maintaining efficiency and reducing waste is a key responsibility of middle managers. Understanding how to use lean production and improvement methods to measure and analyse service problems will ensure success. This 3-session course will teach you how to develop a service improvement project using lean production methods.

Tue 16 Mar 2027

09:30 AM – 01:00 PM (3 hours, 30 minutes)

This course delivered over 1 half-day session at our training centre in Twigworth. Some conflict at work is inevitable, whether it occurs between fellow team members, supervisors, managers, customers or suppliers. What's really important is how you deal with it, and this course offers simple techniques you can use quickly and easily.

Wed 17 Mar 2027

09:30 AM – 04:30 PM (1 day)

This course is delivered over 1 full-day at our training centre in Twigworth. Project is a powerful management tool for controlling resources, time, personnel or skill against a set project deadline. The capabilities to accept milestones, task information and of course task deadlines, means modern companies can allow project management to be processed electronically. The generation of critical paths, task lists, resource charts and many other reports makes Project an essential business software.

Wed 24 Mar 2027

09:30 AM – 04:30 PM (1 day)

This course is delivered over 1 full-day at our training centre in Twigworth. Do you wish to develop your spreadsheet skills and learn about Excel beyond the basics? Our trainer will guide you through the workings of MS Excel, with plenty of time for queries and questions. Attendance on GEL's beginners course is an advantage, but is not essential.