This course delivered over 1 half-day session at our training centre in Twigworth. As the first point of contact, you create a first impression of your organisation that is hard to shake. This course is crammed with useful tips for creating that great first impression, controlling the situation, choosing the best words, using your best voice and staying calm under pressure. You’ll learn the most effective ways to screen, transfer and block calls, as well as how to take messages and handle enquiries.

This course is delivered over 1 full-day at our training centre in Twigworth. Building on the regular user’s skills, this course will demonstrate use of macros, merging of data with existing databases, complex questioning styles and data mapping. Designed for the high level user who wants to design custom interfaces and act as an administrator for other colleagues, this course will release the enormous potential of Excel.

This course is delivered over 1 full-day at our training centre in Twigworth. This course is ideal if you are self-taught or lacking in confidence about how to use the features of Excel. Perhaps you want to learn how to create spreadsheets efficiently and begin to understand the tools, features and formula that Excel offers but don't know where to start.

This course is delivered over 1 full-day at our training centre in Twigworth. Do you wish to develop your spreadsheet skills and learn about Excel beyond the basics? Our trainer will guide you through the workings of MS Excel, with plenty of time for queries and questions. Attendance on GEL's beginners course is an advantage, but is not essential.

This course is delivered over 1 full-day at our training centre in Twigworth. The most graphical of the MS Office suite members, PowerPoint has rapidly become popular for creating presentations, slide shows and electronic animated displays using project outlines, backdrops and graphic files. This course will demonstrate the fundamentals of presentation creation and show how the introduction of pictures, backdrops, transparencies and font styles can transform a presentation into an experience.

This course is delivered over 1 full-day at our training centre in Twigworth. Project is a powerful management tool for controlling resources, time, personnel or skill against a set project deadline. The capabilities to accept milestones, task information and of course task deadlines, means modern companies can allow project management to be processed electronically. The generation of critical paths, task lists, resource charts and many other reports makes Project an essential business software.

This course is delivered over 1 full-day at our training centre in Twigworth. This intermediate course will extend basic skills allowing you to integrate graphics, use better design in documents and use mail mergeing to generate distribution lists. Those attending should be able to operate Word at a basic level, understanding how to enter text, format fonts, paragraphs and pages. Our trainer will guide you through the workings of Word, with plenty of time for questions.

This course is delivered over 1 half-day session at our training centre in Twigworth. We can all spin plates and some more than others, but there’s only so much you can do before the standard of your work suffers, your health takes a similar pathway and your relationships with colleagues and customers becomes strained. This is a truism for everyone, not just you! Become more effective by attending this course!

This course is delivered over 1 half-day session at our training centre in Twigworth. Good leadership demands good people-motivation skills and the use of inspirational techniques. Motivational methods are wide-ranging, from inspirational quotes and poems, to team building games and activities, as ice-breakers, warm-ups and exercises for conferences, workshops, meetings and events, which in themselves can often be helpful for staff motivation too. And motivated people perform much better!

This course delivered over 1 full day is delivered in-person at Twigworth. This course will introduce you to the discipline required to manage projects to successful completion. It will develop your planning and organising abilities and help you develop effective control measures. You will learn how to set up projects, initiate them, monitor them and keep them (and your staff) on track.

This course is delivered over 1 half-day session at our training centre in Twigworth. Middle managers need a thorough understanding of how to manage workplace risks. You need to be able to evaluate relevant legislation relating to risk management, while understanding how risks can be identified and continuously monitored and reviewed according to the organisation's internal policies.

This course delivered over 1 half-day session at our training centre in Twigworth. Some conflict at work is inevitable, whether it occurs between fellow team members, supervisors, managers, customers or suppliers. What's really important is how you deal with it, and this course offers simple techniques you can use quickly and easily.

This course is delivered over 1 half-day session at our training centre in Twigworth. Accurate and effective minutes not only provide a record of a meeting but can also make a significant contribution to its effectiveness. Minute taking is often an under-rated skill but is a valuable one to master.

This course is delivered over 1 half-day session at our training centre in Twigworth. Do you feel like there’s not enough time in the day? Are you successfully monitoring your busy workload? We can’t give you more time – but we can show you the best way to use what you’re given. Be in control of your work, not the other way around, and ensure you are working in the most effective & efficient way.

This course is delivered over 1 half-day session at our training centre in Twigworth. Whether you have no experience with business correspondence or would like to refine your skills, on this course our highly-motivating trainer will teach you the essentials and more. Letters and emails to customers and suppliers form a lasting impression of your company, so it’s such an important skill to get right.

Reduce environmental risk, control costs and enhance your reputation with our introductory NEBOSH Award in Environmental Awareness at Work qualification. It is suitable for anyone who needs to gain an understanding of environmental awareness at work as part of their job or as awareness training for those learners whose organisations are introducing an EMS such as ISO 14001:2015.

Healthy and well workers help to create healthy and well businesses. Attending this qualification can help you achieve this! Working with Wellbeing is an introductory level qualification that looks at workplace wellbeing at both an individual and organisational level.

This qualification will give learners the knowledge to be able to recognise the causes and effects of stress; identify the risks within their workplace; and apply suitable interventions to prevent and reduce stress. It is suited to anyone responsible for managing and reducing work-related stress within their organisation, such as line managers, Human Resource employees and health and safety professionals.