Appraisal Skills
This course is for Managers, Supervisors and HR staff who have responsibility within a performance review scheme. Our course is designed to provide guidance on the part appraisals play in the running of a business, what they are for and how they can be used to motivate staff.
Apprenticeship Briefing
Join us online to learn how to access up to £11,000 funding to develop your existing junior, middle or senior managers and make your training budget go further than ever before …
Assertiveness & Increasing Self Confidence
This course is delivered over 2 half-day sessions at our training centre in Twigworth. This course is one of our most popular and it’s easy to see why. Effective interaction at work is underpinned by an ability to communicate clearly, honestly, openly and confidently – in other words, assertively. You’ll learn to reduce relationship conflict both in and out of the workplace, and develop confidence in yourself.
Business Improvement Techniques
This course is delivered over 2 half-day sessions at our training centre in Twigworth. The aim of the course is to develop your basic knowledge of business improvement techniques as a team/cell leader
Coaching in the Workplace
This course delivered over 2 half-day sessions at our training centre in Twigworth. Coaching is an excellent management tool for driving up performance in the workplace. Those who can routinely develop others as part of their management responsibilities will prove most effective. In just one day, packed with practical, 'use the next day' tools and techniques, we will turn you into a confident and competent workplace coach.
Communication at Work
This course delivered over 2 half-day sessions at our training centre in Twigworth. Communication is essential for any business, and a lack of it can cost a company a great deal – in money, time and bruised egos. On this course you’ll learn why we communicate, the hidden agendas behind what people say, the best communication method to fit the message and the person, and how to choose the best language for the situation so your meaning is clear and understood.
Conflict Management & Managing Difficult Conversations
This course is delivered over 2 half-day sessions at our training centre in Twigworth. Managing difficult conversations and conflict at work is inevitable, whether it occurs between fellow team members, supervisors, managers, customers or suppliers. What's really important is how you manage this and deal with it, this course offers simple techniques you can use quickly and easily.
Dealing with Difficult Customers
This course delivered over 2 half-day sessions at our training centre in Twigworth. We have all experienced the hard-done-by customer, and have no doubt felt their wrath as emotion overrides rationality – often they feel an urge to have a go at the first staff member they meet, regardless of whether they can help or not. This course will enable you to deal better with anger and aggression when it’s directed towards you.
Delegation Skills
This course is delivered over 1 half-day session at our training centre in Twigworth. We can all spin plates and some more than others, but there’s only so much you can do before the standard of your work suffers, your health takes a similar pathway and your relationships with colleagues and customers becomes strained. This is a truism for everyone, not just you! Become more effective by attending this course!
Delivering Outstanding Customer Service
This course delivered over 2 half-day sessions at our training centre in Twigworth. For your customers, the people they encounter and the service they receive from them defines your business. In these days of fierce competition and narrow margins, it is the quality of your product or service and customer experience that is going to set you apart, build loyalty and keep your competitors at bay.
