This course is delivered over 2 half-day sessions at our training centre in Twigworth. Managing difficult conversations and conflict at work is inevitable, whether it occurs between fellow team members, supervisors, managers, customers or suppliers. What's really important is how you manage this and deal with it, this course offers simple techniques you can use quickly and easily.
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Description
Course outline
During this course you will:
- Identify different types of difficult people, their characteristics, motivations & behaviours
- Discover a variety of strategies to deal with difficult people and how to implement them
- Explore the possible causes of internal friction and conflict
- Learn how bullying and harassment are just a short step away from difficult behaviour
- Identify the effects of difficult people on performance and the individual at work
- The stages in the development of conflict and resolution technique
- Identification of conflict
- Common causes of conflict and addressing conflict
- Methods and processes to deal with conflict
- Unconscious and conscious conflict
Who should Attend?
This course is designed to give you the skills to have difficult conversations and resolve conflict in the work place. It not only looks at remedies but also common causes of conflict within the work place, and how to deal with different types of personalities before situations spill over to conflict situations.
Why Should you Attend?
Some conflict is inevitable at work. If constructive, some conflict may generate innovation. Putting human beings together day after day in the same environment under pressure and even with the best teams, some form of conflict will be present from time to time. Good relationships at work are vital if you want to develop high performing teams . We lose far too much time and nervous energy when ‘managing around’ people which we could spend on more productive things. Learn how to deal with poor relationships, have techniques to deal with situations and confidence to do so effectively.
Assessment:
For those seeking recognition for their learning, this course is based on the ILM unit: Understanding Conflict Management in the Workplace. Successful completion of the assignment will result in the achievement of 1 credit at Level 3.
Progression:
For those seeking to achieve a qualification at Level 3, you will need to achieve a further 3 credits for the ILM Award or 12 credits for the ILM Certificate.
